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We deliver only the freshest flowers of the highest quality and back everyone of our deliveries with our 100% Customer Guarantee.

Your satisfaction is our first and foremost priority.

Complaints
In the rare instance,you are ever dissatisfied - for any reason - with your purchase,contact our Support Freephone Line on 0800-028 39 40 (outside the UK on +44 151 281 6563) We have lines open between 9am and 5.30pm Monday to Saturday or email enq@liverpoolflowers.co.uk

All complaints will be acknowledged within 5 working days. We will endeavour to reach a solution with you within 7 working days and will keep you informed of all material stages in the process. All complaints will be logged so that we can monitor them for internal usage only.

Terms and Conditions
None of the information contained in the Customer Service section will affect your statutory rights as a consumer.

Under certain circumstances and where situations allow it may be necessary to retrieve and examine a delivery that has been rejected. In the unlikely event of this sensitive situation arising the collection would be arranged by our Support Staff.

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